Refund and Returns Policy

Effective Date: 25 March 2025

1. Overview

At Mad Guns Digital Online Services, we strive to provide high-quality printing services. If you are not satisfied with your order, we offer a refund and returns policy as outlined below.

2. Eligibility for Refunds and Returns

You may request a refund or return if:

  • The product you received is defective or damaged.
  • The order does not match the specifications you provided.
  • The product was lost during shipping.

To be eligible, you must notify us within in 3 days of receiving the product.

3. Non-Refundable Items

We do not accept returns or provide refunds for:

  • Custom-printed products unless they are defective or incorrect.
  • Digital downloads and design services.
  • Products that have been used or altered after delivery.

4. How to Request a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact our customer support team at info@madgunsdigital.me with your order number and details of the issue.
  2. Provide photos of the defective or incorrect product.
  3. If approved, we will provide return instructions (if applicable).

5. Refund Processing

  • If your refund is approved, it will be processed within 5-10 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Replacements

If eligible, we may offer a replacement instead of a refund. The replacement will be processed after the return request is approved.

7. Late or Missing Refunds

If you haven’t received a refund yet, please:

Check your bank account.

Contact your credit card provider, as it may take time for the refund to appear.

If you still have issues, contact us at info@madgunsdigital.me.

8. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have any questions, please contact us at:Company Name: Mad Guns Digital Online Services (operated by Mad Guns Digital DOO)

Email: info@madgunsdigital.me

Phone: +382 69 623 402

Address: TRG Nezavisnosti br.7 Podgorica, Montenegro